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Delivered but not received?

If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 24 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination.

If it has been more than 24 hours please do the following:

  • Look for a notice of attempted delivery left by the carrier

  • Look around the delivery location for your package (On the porch, by your garage, etc.)

  • See if someone else in your household or a neighbor accepted the delivery

  • Verify the shipping address used by the carrier and on your order was correct

  • Some packages travel through multiple carriers, double-check your mailbox or wherever you normally receive mail

Still need help?

Call Us: 888-790-5899
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